Refund Policy for Brand & Branding

At Brand & Branding, we are committed to delivering high-quality design services that meet our clients’ expectations. If, for any reason, you are not satisfied with our services, our refund policy is as follows:

1. Refund Eligibility

• 100% Refund:
  • If you request a refund within 14 days from the project start date and have not entered the revision stage.
  • For Packages:
    • LOGO DESIGN Package: After receiving one logo design concept without revision.
    • PRO-LOGO DESIGN Package: After receiving three logo design concepts without revision.
    • VISUAL IDENTITY: After receiving three logo design concepts without revision.
• 50% Refund:
  • If you request a refund within 14 days from the project start date and have entered the revision stage but have not requested any additional designs.
    
    

2. Refund Process

• To initiate a refund, please email us at help@brandandbranding.studio
• Within 14 days of the project start date.
• Once your refund request is approved, it will be processed within 48 hours. The refunded amount will be credited to your bank account within 2 to 3 working days after initiation.
  
  

3. Refund Terms and Conditions

• The refund policy is valid for 14 days from the project start date.
• The refund policy becomes null and void if:
  • You enter the revision stage.
  • You request any additional designs beyond the initial package offerings.
  • More than 14 days have elapsed since the project started.
• After claiming a refund, you lose all rights to use the designs or brand names provided. If you are found using the designs or brand names after a refund, we reserve the right to take legal action.
• Applicable tax amounts are non-refundable.
• You are not eligible for any refund after the finalization of the design or brand name.
  
  

4. Exceptions

• In cases where the delivered design is defective or subject to a third-party claim of intellectual property infringement, we will assess the situation and may issue a refund accordingly.
  
  

5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:

• Email: ceo@brandandbranding.studio
• Phone: +92 302 8746060
• Address: 79-B Trust Plaza, Model Town, Gujranwala, PK

We are dedicated to ensuring your satisfaction and will work diligently to resolve any issues you may encounter.